Windows users may encounter the "Device Cannot Start (Code 10)" error when using the Intel Wireless-AC 9560 adapter, resulting in network connectivity issues. This guide provides several effective solutions to help restore your wireless connection.
1. Reinstall the AC-9560 Driver
Uninstall the Driver:
Right-click the Start button and select "Device Manager".
Expand Network Adapters, locate Intel Wireless-AC 9560, and select "Uninstall Device".
In the pop-up window, check "Delete the driver software for this device", then click "Uninstall".
Install the Latest Driver:
Click the download button to get the latest version of Driver Sentry.
Open the software after installation and click "Scan".
Once the scan is complete, locate Intel Wireless-AC 9560 in the results and click "Install".
After installation, restart your PC to ensure the new driver takes effect.
2. Restart the WLAN AutoConfig Service
Press Win + R to open the Run dialog box.
Type "services.msc" and press Enter to open the Services Manager.
Find "WLAN AutoConfig", right-click it, and select "Restart".
If the service is not running, right-click it and select "Start".
Restart your PC and check if the wireless adapter is working.
3. Restart the AC-9560 Adapter
Open Device Manager and locate Intel Wireless-AC 9560 under Network Adapters.
Right-click the adapter and select "Disable Device".
Wait 1-2 minutes, then right-click it again and select "Enable Device".
Check if the adapter is functioning properly and try reconnecting to the network.
4. Reset Network Settings
Open Settings (Win + I).
Go to "Network & Internet" > "Status".
Scroll down and click "Network Reset" > "Reset Now".
Restart your computer and reconnect to Wi-Fi.
5. Run the Hardware and Device Troubleshooter
Press Win + I to open Settings, then go to "Update & Security".
Click "Troubleshoot" > "Additional Troubleshooters".
Select "Hardware and Devices", then click "Run the Troubleshooter".
Follow the on-screen instructions to detect and fix issues related to the wireless adapter.
After troubleshooting, check if the problem is resolved.
6. Check for Windows Updates
Press Win + I to open Settings.
Go to "Update & Security" > "Windows Update".
Click "Check for Updates".
If updates are available, click "Download and Install", then wait for the installation to complete.
Restart your PC and check if the wireless adapter is functioning correctly.
These solutions should help diagnose and resolve the Intel Wireless-AC 9560 "Device Cannot Start (Code 10)" error, restoring your network connection. If none of these methods work, the issue may be hardware-related. In that case, contact Intel Support or your laptop manufacturer's customer service for further assistance.
See also:
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