Driver Sentry Frequently Asked Questions (FAQs)

Fix Windows network and driver errors such as "Failed to connect to the server" and "No Internet connection". Use Driver Sentry for driver recovery, uninstallation, installation, and system restoration.

1.It shows the error "Failed to connect to the server".

This is mainly due to a temporary server connection failure. Please try again later. If the issue persists, contact our support team.

2. It shows the error "No Internet connection".

The reason you are receiving this error message might be because your network adapter is disabled. Therefore, check your network settings and ensure your network adapter is enabled. Also, don't overlook the obvious: make sure all cables are properly connected.

Other solutions:

1). Run the built-in Network Troubleshooter on your computer.

2). Check the router settings and reset them if necessary.

3. It shows the error "Network driver not working".

If your network driver is not functioning properly, try our Driver Sentry for Network Card, which has a built-in network driver library to fix it. It can help download and install network drivers even without an internet connection!

If you have a backup of your previous network drivers, you can also restore the network drivers from the backup to resolve the issue.

4. It shows the error "The network card is not found".

First, open Device Manager to check if the network card is listed.

If you are using a laptop/notebook, make sure the Wi-Fi device is not turned off.

5. How to uninstall/remove Driver Sentry?

You can uninstall Driver Sentry using one of the following 2 methods:

Method 1: Uninstall it via the built-in uninstaller

Step 1: Find the Driver Sentry shortcut icon.

Step 2: Right-click on it and select "Open file location". (This will allow you to open the installation folder containing the uninstaller. Then scroll down to find a file named "Uninstall" with a description of "Driver Sentry Uninstaller".

Step 3: Double-click it to start the uninstallation, then follow the on-screen instructions to complete the process.

Method 2: Uninstall it from the Control Panel

Step 1: Click on Control Panel.

Step 2: Find "Programs", then click on "Uninstall a program".

Step 3: Scroll down to find Driver Sentry and uninstall it.

6. How to install a driver in .inf format?

If you have a driver file in .inf format, such as those downloaded by Driver Sentry, you may not be able to install it by simply clicking on it, as it is not an executable application.

However, if you have activated Driver Sentry Pro, it will automatically install .inf files. If you have not purchased a license, you will need to install it from the Device Manager. Please follow the steps below:

1). If it is compressed, unzip it.

2). Search for "Device Manager" in the Start menu and press Enter to open it.

3). Find the device for which you need to install the driver.

4). Right-click on the device and click "Update driver software".

5). Select the "Browse my computer for driver software" option.

6). Then choose "Let me pick from a list of device drivers on my computer".

7). Select the device from the list (if applicable) and click "Have Disk".

8) .Copy the path where the .inf file is saved and paste it into the box, as shown below:

9). Click "OK" and wait for the process to complete.

7. How to restore the system using a restore point?

If you encounter serious problems like blue screen, black screen, or device malfunction caused by driver updates, you can restore drivers from a backup or restore the system to a point before the driver updates were applied. Using Driver Sentry, it is easy to restore the system to a previous point.

1). Go to the recovery section.

2). Click on System Restore.

3). Select the point you want to restore to.

4). Click the Restore button along with the restore point.

5). Wait for the process to complete.

Note: By default, Driver Sentry will create a system restore point before installing or updating each driver.

System restore does not affect any of your documents, pictures, or other personal data. Programs and drivers installed after that point might be uninstalled.

8. How to find the hardware ID of a device?

If you are looking for drivers for a specific device, the hardware ID is the most important information that will help. Let's see how to find the hardware ID for a specific device:

Step 1: Search for "Device Manager" in the Start menu to open it.

Step 2: Find the device for which you want to search for drivers.

Step 3: Right-click on the device and select Properties.

Step 4: Click the "Details" tab in the "Properties" window.

Step 5: Scroll down the Properties menu to find "Hardware IDs", and there you will get the values.

9. Why does Driver Sentry show fewer devices than other competitors?

Many users may wonder why Driver Sentry shows fewer devices than other competitors. Does this mean Driver Sentry is not professional? Absolutely not. Here are the reasons:

First, drivers are a professional matter. Incorrect operations can lead to system crashes for ordinary users. To be responsible to users, we must pass strict testing before making drivers available to users.

The main hardware on a computer, such as the motherboard, CPU, graphics card, sound card, and network card, requires drivers to function properly. Driver Sentry is designed to help users easily and safely download, install, and update drivers for these hardware components and resolve various driver issues.

Based on user-friendly design, although there are many other peripherals on the computer that require drivers, Driver Sentry only displays the driver status of the main hardware.

Driver Sentry installs drivers based on the device. We do this to ensure users know which device they are installing drivers for, even if they are beginners. For example, you plug in a mouse, but the scan shows four devices. Wouldn't you be confused?

Therefore, to prevent this from happening, we have intelligently integrated certain devices. Users only need to be concerned about the status of these main devices. This will avoid some unnecessary operations and minimize user confusion. Additionally, it will reduce the chance of computer issues. This is why Driver Sentry shows fewer devices than other competitors.