Ways to fix the mouse scroll wheel not working
Some users may encounter the issue where the mouse scroll wheel is not working properly during daily use, which can be very inconvenient when browsing web pages or documents. This article will introduce several effective methods to help you fix the issue of the mouse scroll wheel not working.
1. Check the Mouse Hardware
Test the mouse on another computer to see if the scroll wheel still does not work.
If using a wireless mouse, replace the battery and test again.
Try switching USB ports or re-pairing the wireless mouse receiver.
If the problem persists, the mouse may need to be replaced.
2. Check for Driver Updates
Outdated or corrupted drivers can cause the mouse scroll wheel to stop working. Ensure that you have the latest mouse drivers installed to ensure all mouse functions are working correctly. It's recommend to use Driver Sentry to automatically detect and update drivers, saving time and avoiding the risk of downloading or installing incorrect drivers.
Click the download button to get the latest version of Driver Sentry. After installation, open the software and click "Scan".
After the scan is complete, it will show which drivers are missing or need updating. In the result list, find the mouse driver and click the "Upgrade" button.
After updating, it is recommended to restart the computer to ensure the updated drivers take effect.
3. Adjust Mouse Scroll Wheel Settings
Open Settings, then select "Devices".
Click "Mouse", then select "Additional Mouse Options".
In the Mouse Properties window that pops up, select the "Wheel" tab.
Adjust the number of lines to scroll and set it to 3 lines or another suitable option.
Click "Apply", then click "OK", and check if the scroll wheel works properly.
4. Disable Enhanced Scrolling Features
Open Settings, select "Devices", then choose "Mouse".
Scroll down and click "Additional Mouse Options".
In the Mouse Properties window, find the "Pointer Options" tab, and uncheck the "Enhance pointer precision" option.
Click "Apply", then click "OK", and check if the mouse scroll wheel works properly.
5. Check for Corrupted System Files
In the search box, type "Command Prompt" and select "Run as Administrator".
In the Command Prompt, type the following command: sfc /scannow
Press Enter and wait for the system to scan and fix any issues.
After the scan is complete, restart your computer and check if the mouse scroll wheel is working.
6. Reset Mouse Settings
Open Control Panel, select "Hardware and Sound", then select "Mouse".
In the Mouse Properties window, click the "Reset" button to restore default settings.
Click "Apply" and "OK", and check if the mouse scroll wheel is functioning properly.
7. Check for Operating System Updates
Press the Windows key + I to open Settings, then select "Update & Security".
Under "Windows Update", click "Check for Updates" to ensure your operating system has the latest updates installed.
After installing all updates, restart your computer and check if the mouse scroll wheel is working properly.
By following the methods provided in this article, you should be able to gradually troubleshoot and resolve the issue of the mouse scroll wheel not working. If the problem persists, it is recommended to contact professional technical support for assistance.
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